Warranty Policy for Shanghai Yonggong Trading Co., LTD
At Shanghai Yonggong Trading Co., LTD, we stand by the quality of our used excavators. With over 20 years in the industry and a strong commitment to quality reflected in our ls09001-2000 and ‘3C’ certifications, we want to ensure you can trust in our products and services.
Our warranty covers all machinery parts for a period of one year from the date of purchase. This means if a part fails during normal and proper use within this period, we will provide a replacement part free of charge. This warranty is non-transferable and only applies to the original purchaser.
While we strive to deliver high-quality products, our warranty does not cover:
- Damage caused by misuse, abuse, negligence, accidents, or natural disasters.
- Damage caused by improper installation or operation.
- Normal wear and tear or cosmetic damage.
- Machines that have been modified or altered without our written permission.
If a part fails, please contact our customer service team with your purchase details and a detailed description of the problem. We will then arrange to send you the appropriate replacement part.
Please note that while we stand by the quality of our products, we do not accept returns of machines. Instead, we focus on providing effective solutions through the replacement of parts.
We will ship the replacement parts to you. However, any customs duties or taxes associated with the shipment of the replacement parts are the responsibility of the customer.
This warranty gives you specific legal rights. You may also have other rights which vary from jurisdiction to jurisdiction.
By purchasing from Shanghai Yonggong Trading Co., LTD, you acknowledge that you understand and agree to our warranty policy. Your trust and satisfaction are our top priorities, and we thank you for choosing us for your used excavator needs.