Hello Sarah, training your staff in customer service involves a few key steps.
First, ensure they understand your business values and how they translate into service.
Regular workshops focusing on empathy, communication, and problem-solving skills can be fruitful. Role-play scenarios can help them handle real-life situations better. Encourage them to learn from each interaction and feedback.
Lastly, recognizing good customer service within your team can motivate others.
Remember, excellent customer service is a continuous learning and improvement process. Stay committed to it, and you’ll see positive changes.