Should I Offer Delivery And Pickup Services In Excavator Rental Business?

Hi there, I’m Tom, running an excavator rental business in Texas. Recently, a thought crossed my mind: should I offer delivery and pickup services? This idea came up as I noticed a change in customer expectations – they seem to value convenience more than ever. However, I’m aware of the potential rise in operational expenses. With over 15 years of experience in this field, I understand the balance between meeting customer needs and maintaining profitability. So, I’m seeking advice from other industry veterans: Is it worth offering delivery and pickup services in my business?