It’s unfortunate to hear about the issues you’ve been facing. To verify the authenticity of customers, consider implementing a thorough vetting process. Request for valid identification, proof of address, and possibly references from previous rental companies.
For companies, request for business registration documents and check their credit history. Regular follow-ups during the rental period can also help ensure adherence to the rental agreement.
Remember, prevention is always better than cure. It might seem tedious but it will save you from potential losses in the future.